Client Success Specialist
Client Success Specialist
Full-Time, In-Office, San Jose, CA
At Competitive Edge Physical Therapy, we know something most clinics forget—clinical outcomes aren't just created in the treatment room—they begin at the first interaction.
We're hiring a full-time, in-office Client Success Specialist who can transform the first impression into a lasting impact. This isn't just about answering phones and booking appointments—it's about building trust, keeping clients engaged, and making every person who walks through our doors feel like they belong.
About Us
Competitive Edge Physical Therapy in San Jose isn't your typical clinic—we're a high-performance team on a mission to revolutionize rehab through technological innovation, elite-level training, and a relentless commitment to client experience.
We combine cutting-edge technology with one-on-one care to deliver outcomes that genuinely change lives. Our culture is built on mentorship, growth, and pushing the boundaries of what physical therapy can be. We've proudly served the Bay Area for over 10 years, with two thriving locations and a vision to expand even further.
About the Role
As the Client Success Specialist, you'll be the anchor of our front desk operations and a vital link in each client's care journey. You'll ensure that every visit feels personal, every concern is addressed, and every client stays on track to reach their goals.
What You'll Be Responsible For
- Greeting clients and creating a warm, welcoming experience
- Building relationships through hospitality and high-level service
- Following up with clients to prevent cancellations and drop-offs
- Proactively solving scheduling and service-related issues
- Managing client check-ins, scheduling, and payment processing
- Monitoring client satisfaction using Net Promoter Score (NPS)
- Guiding clients through their full success journey—from evaluation to results
Why This Role Matters
Every client who completes their plan of care sees life-changing results—and you'll be the reason they stay committed. A single moment of real personalization can make all the difference in a world full of automation.
In this role, you'll have the freedom and support to "wow" clients, solve problems creatively, and elevate the way people experience physical therapy.
What You Bring
- A passion for serving others and exceeding expectations
- Strong communication, multitasking, and organizational skills
- Prior experience in a front-desk, hospitality, or customer-facing role (healthcare experience a plus)
- Full-time availability to work 100% in-office at our San Jose location
- Creativity, empathy, and problem-solving instincts
- A desire to grow with a mission-driven, expanding small business
What We Offer
- $24–$27/hour depending on experience
- Medical benefits with optional dental
- 401k with up to 4% company matching
- PTO + paid holidays + sick time
- Ongoing training and professional development with weekly 1:1 direct mentorship
- A purpose-driven, energizing workplace that invests in your growth
Our Promise
When you help our clients stick to their recovery journey, you're changing lives. And we'll invest in yours—personally and professionally—every step of the way.