Client Experience Coordinator

Client Care Coordinator 

Pleasanton, CA | Full-Time | In-Person

Competitive Edge Physical Therapy is hiring a Client Care Coordinator for our Pleasanton location.

This role sits at the intersection of hospitality, organization, and human connection. You are the first and last impression for every client who walks through our doors, and the steady presence that keeps the clinic running smoothly behind the scenes.

If you love helping people, thrive on responsibility, and take pride in being the person everyone can rely on, keep reading.

What This Role Really Is

You are the heartbeat of the clinic.

You welcome clients by name, create a calm and professional environment, and make sure every visit feels intentional and cared for. You manage schedules, collect payments confidently, and keep the day flowing so our physical therapists can focus fully on patient care.

You also play a role in growth. This position includes supporting overflow sales conversations with new and returning clients and acting as a backup for our Sales Development Representative when needed. You will not be cold calling or reading scripts. You will be having real conversations with people who already want help and need guidance on next steps.

Your Core Responsibilities

• Create a warm, professional, and organized client experience from arrival to departure
• Manage scheduling, rescheduling, and follow-ups with accuracy and confidence
• Collect payments and explain plans of care clearly and respectfully
• Provide hospitality touches that make people feel genuinely cared for
• Support physical therapists with day-to-day clinic flow and communication
• Assist with overflow sales conversations and client follow-up when volume is high
• Serve as a reliable backup to our SDR, ensuring no opportunity falls through the cracks

Who This Role Is Perfect For

• You genuinely enjoy helping people and building rapport
• You are organized, detail-oriented, and calm under pressure
• You communicate clearly and confidently, both in person and on the phone
• You like having responsibility and ownership over your role
• You enjoy being part of a high-performing team and contributing to something bigger
• You want more than “just a job” and take pride in doing things the right way

Healthcare experience is helpful but not required. Hospitality, customer service, fitness, or boutique service backgrounds often thrive here.

About Competitive Edge Physical Therapy:

Competitive Edge Physical Therapy is a fast-scaling, technology-driven physical therapy company serving active adults and athletes throughout the Bay Area. With locations in San Jose, Santa Clara, and Pleasanton, we combine advanced biomechanics technology with high-touch care to help people move better, perform better, and stay active for life.

We are known for our high standards, strong culture, and commitment to continuous improvement. Every role on our team matters, and we value people who take ownership, think ahead, and execute with care.

As a growing, privately owned healthcare company, we offer something many large systems cannot, the ability to see the direct impact of your work. Decisions are made locally, ideas are heard, and strong performers are trusted with more responsibility. If you value autonomy, clarity, and being part of a team where your contributions truly matter, you will feel at home here.

What You Can Expect

• A stable, full-time role in a growing clinic
• Clear expectations and structured onboarding
• A supportive team that values communication and accountability
• Opportunities to grow your skills in client care, operations, and sales support
• Competitive pay based on experience

Compensation and Benefits

• Hourly Pay: $20-26 per hour 
• 401k with 4% company match
• Healthcare benefits
• PTO starting at 80 hours, increasing with tenure
• Sick pay
• Additional time off Dec 24th-Jan 1st for company shut down
• Weekly personal and professional development with mentorship
   

If you are tired of roles where your effort goes unnoticed, where the front desk is treated like an afterthought, or where you feel disconnected from the mission, this may be exactly what you are looking for.

Please apply with your resume and a cover letter describing why you’re the best fit for the role.